.ops-workspace{padding:24px;max-width:1600px;margin:auto}.ops-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:22px;margin-bottom:20px}.ops-heading h1{font-size:25px;font-weight:700;margin:5px 0 9px}.ops-heading p{font-size:13px;color:var(--b-ink-3)}.ops-heading .ops-eyebrow{font-size:11px;letter-spacing:1.3px}.ops-head-tools,.ops-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.ops-head-tools label{font-size:12px}.ops-navigation{display:flex;gap:5px;overflow:auto;white-space:nowrap;padding:0 0 14px;border-bottom:1px solid var(--b-line)}.ops-navigation a{padding:8px 13px;border:1px solid transparent;border-radius:6px;color:var(--b-ink-2);text-decoration:none;font-size:14px}.ops-navigation a.active{background:#fff;border-color:var(--b-line-strong);font-weight:600}.ops-connection,.ops-caption{font-size:13px;line-height:1.8;color:var(--b-ink-3);margin:12px 0}.ops-alert{padding:13px 16px;background:var(--b-blue-wash);border:1px solid #cbd9f2;border-radius:6px;margin:12px 0;font-size:14px}.ops-alert[hidden]{display:none}.ops-panel{background:#fff;border:1px solid var(--b-line);border-radius:7px;margin-bottom:20px;min-width:0}.ops-panel>h2{font-size:18px;font-weight:600;border-bottom:1px solid var(--b-line-soft);padding:18px 20px;margin:0}.ops-panel>.ops-caption,.ops-panel>.ops-form{padding:0 20px 18px}.ops-panel>.ops-form{padding-top:18px}.ops-stats{display:grid;grid-template-columns:repeat(4,1fr);background:#fff;border:1px solid var(--b-line);border-radius:7px;margin:18px 0 23px}.ops-stats>div{padding:22px;border-right:1px solid var(--b-line-soft)}.ops-stats>div:last-child{border:0}.ops-stats span{display:block;font-size:13px;color:var(--b-ink-3)}.ops-stats strong{display:block;font-size:30px;line-height:1.5;margin-top:9px;font-weight:700}.ops-stats small{font-size:13px;font-weight:400;margin-left:6px}.ops-grid{display:grid;grid-template-columns:1.2fr 1fr;gap:20px;align-items:start}.ops-row{display:block;padding:18px 20px;border-bottom:1px solid var(--b-line-soft);color:inherit;text-decoration:none}.ops-row:last-child{border-bottom:0}.ops-row strong,.ops-row span{display:block}.ops-row strong{font-size:15px;line-height:1.7;margin:5px 0}.ops-row span{font-size:13px;color:var(--b-ink-3);line-height:1.8}.ops-row p{font-size:14px;white-space:pre-wrap;line-height:1.8}.ops-row .ops-actions{margin-top:12px}.ops-empty{padding:28px 20px;color:var(--b-ink-3);font-size:14px;line-height:1.9}.ops-inbox{display:grid;grid-template-columns:300px minmax(0,1fr);gap:18px;align-items:start}.ops-inquiry-list input{margin:14px;width:calc(100% - 28px)}.ops-inquiry{display:block;padding:17px;border-bottom:1px solid var(--b-line-soft);border-left:3px solid transparent;text-decoration:none;color:inherit}.ops-inquiry.selected{border-left-color:var(--b-blue);background:var(--b-blue-wash)}.ops-inquiry span,.ops-inquiry small{font-size:12px;color:var(--b-ink-3);display:block}.ops-inquiry strong{display:block;font-size:14px;line-height:1.7;margin:8px 0}.ops-conversation-head{padding:20px;border-bottom:1px solid var(--b-line-soft)}.ops-conversation-head h2{font-size:20px;font-weight:700;line-height:1.6}.ops-conversation-head p{font-size:13px;color:var(--b-ink-3);margin:6px 0}.ops-thread{padding:20px;max-height:470px;overflow:auto;overscroll-behavior:contain}.ops-message{padding:13px 16px;background:#f5f7fa;border:1px solid #e5e9ef;border-radius:6px;max-width:92%;margin-bottom:15px}.ops-message.staff{margin-left:auto;background:var(--b-blue-wash);border-color:#dae3f4}.ops-message.note{background:#fff8e7;border-color:#ebdfbb}.ops-message small{font-size:12px;color:var(--b-ink-3)}.ops-message p{font-size:15px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere;margin-top:6px}.ops-reply{padding:20px;border-top:1px solid var(--b-line-soft)}.ops-reply textarea{width:100%;margin:9px 0}.ops-reply .ops-actions{margin-top:12px}.ops-form label,.ops-row form label,.ops-details label{display:block;font-size:13px;margin:13px 0 6px}.ops-workspace input,.ops-workspace select,.ops-workspace textarea{font:inherit;font-size:14px;color:var(--b-ink);padding:9px 11px;background:#fff;border:1px solid var(--b-line-strong);border-radius:5px;max-width:100%}.ops-form input:not([type=submit]),.ops-form select,.ops-form textarea,.ops-row form textarea{width:100%}.ops-workspace textarea{min-height:95px;resize:vertical;line-height:1.8}.ops-form input[type=submit],.ops-row input[type=submit]{width:auto;margin-top:16px}.ops-details{padding:16px 20px;border-top:1px solid var(--b-line-soft)}.ops-details summary{cursor:pointer;font-size:14px}.ops-details form{display:grid;gap:7px;padding:15px 0}.ops-content-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.ops-content-grid .ops-panel{min-width:0}.ops-form.ops-actions>div{min-width:180px}.ops-workspace .bd-btn{min-height:37px;cursor:pointer}#ops-typing{padding:0 20px;min-height:16px}.ops-images{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.ops-images img{display:block;width:140px;height:140px;object-fit:cover;border-radius:6px;border:1px solid var(--b-line)}.ops-inquiry[hidden]{display:none}
@media(max-width:1100px){.ops-content-grid{grid-template-columns:1fr 1fr}.ops-heading{flex-direction:column}.ops-inbox{grid-template-columns:255px minmax(0,1fr)}}
@media(max-width:760px){.ops-workspace{padding:18px 14px}.ops-heading h1{font-size:23px}.ops-head-tools{gap:9px}.ops-head-tools label{font-size:13px}.ops-head-tools select{font-size:16px}.ops-navigation a{font-size:14px;padding:8px 10px}.ops-stats{grid-template-columns:1fr 1fr}.ops-stats>div{padding:17px}.ops-stats>div:nth-child(2){border-right:0}.ops-stats>div:nth-child(-n+2){border-bottom:1px solid var(--b-line-soft)}.ops-grid,.ops-content-grid,.ops-inbox{grid-template-columns:1fr}.ops-inquiry-list #ops-inquiries{display:flex;overflow:auto}.ops-inquiry{min-width:245px;max-width:245px;border-left:0;border-top:3px solid transparent}.ops-inquiry.selected{border-top-color:var(--b-blue)}.ops-message p{font-size:17px}.ops-workspace input,.ops-workspace select,.ops-workspace textarea{font-size:16px}.ops-thread{max-height:430px;padding:16px}.ops-message{max-width:96%}.ops-panel>h2{font-size:18px}.ops-reply,.ops-conversation-head{padding:17px}.ops-head-tools #ops-enable-push{font-size:13px}.ops-caption{font-size:13px}}

.ops-list-toggle{display:none}
.ops-agent-intro{padding:18px 20px}.ops-agent-intro>p{font-size:15px;line-height:1.8}.ops-agent-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;align-items:start}.ops-agent-grid .ops-panel{margin:0}.ops-agent-grid{margin-bottom:20px}.ops-agent-state{font-weight:600;color:var(--b-ink)!important}.ops-agent-warning{padding:16px 20px;background:#fbf3db;font-size:15px;line-height:1.8}.ops-agent-intro,.ops-agent-grid,.ops-row{overflow-wrap:anywhere}@media(max-width:760px){.ops-agent-grid{grid-template-columns:1fr}.ops-agent-intro{padding:16px}.ops-agent-intro>p{font-size:15px}}
@media(max-width:760px){.ops-inquiry-list>h2{display:none}.ops-list-toggle{display:block;width:calc(100% - 28px);margin:14px}.ops-inquiry-list:not(.expanded) #ops-list-body{display:none}.ops-heading{margin-bottom:12px;gap:12px}.ops-heading p:not(.ops-eyebrow){display:none}.ops-connection{margin:9px 0}.ops-inbox{gap:0}.ops-conversation-head h2{font-size:18px}.ops-inquiry-list{margin-bottom:14px}}

/* 오늘의 운영: 대표·운영자 화면 (2026-10-19 목업 operations-center-owner/operator) */
.ops-hero{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin:18px 0 4px}
.ops-hero h2{font-size:26px;font-weight:800;letter-spacing:-.02em;margin:0 0 6px}
.ops-hero p{font-size:14px;color:var(--b-ink-3);margin:0}
.ops-stats em{display:block;font-style:normal;font-size:12px;color:var(--b-ink-3);margin-top:4px}
.ops-stats em.up{color:#1f7a3c}.ops-stats em.down{color:#b3361a}
.ops-notice{display:flex;gap:12px;align-items:flex-start;padding:16px 18px;margin:0 0 22px;background:var(--b-blue-wash);border:1px solid #cbd9f2;border-radius:7px}
.ops-notice b{flex:none;width:24px;height:24px;border:1px solid var(--b-line-strong);border-radius:5px;display:grid;place-items:center;font-size:13px;background:#fff}
.ops-notice strong{display:block;font-size:14px}.ops-notice span{display:block;font-size:13px;color:var(--b-ink-2);margin-top:2px}
.ops-panel-head{display:flex;justify-content:space-between;align-items:center;gap:10px;border-bottom:1px solid var(--b-line-soft);padding:18px 20px}
.ops-panel-head h2{font-size:18px;font-weight:700;margin:0}.ops-panel-head h2 small{font-size:13px;font-weight:400;color:var(--b-ink-3);margin-left:6px}
.ops-more{font-size:13px;color:var(--b-ink-3);text-decoration:none}.ops-more:hover{text-decoration:underline}
.ops-task{display:flex;align-items:center;gap:12px;padding:16px 20px;border-bottom:1px solid var(--b-line-soft)}
.ops-task:last-child{border-bottom:0}.ops-task>div{flex:1;min-width:0}
.ops-task strong{display:block;font-size:15px;line-height:1.5}.ops-task>div>span{display:block;font-size:13px;color:var(--b-ink-3)}
.ops-tag{flex:none;min-width:40px;text-align:center;font-size:12px;color:var(--b-ink-2);background:#f3f4f6;border-radius:5px;padding:6px 6px}
.ops-chip{flex:none;font-size:12px;padding:3px 8px;border-radius:5px;background:#f3f4f6;color:var(--b-ink-2);white-space:nowrap}
.ops-chip.amber{background:#fff6dd;color:#9a6b00;border:1px solid #f1dfa6}.ops-chip.blue{background:var(--b-blue-wash);color:var(--b-blue)}
.ops-channel-stats{display:grid;grid-template-columns:repeat(4,1fr);padding:16px 0 6px}
.ops-channel-stats>div{padding:4px 20px;border-right:1px solid var(--b-line-soft)}.ops-channel-stats>div:last-child{border:0}
.ops-channel-stats span{font-size:13px;color:var(--b-ink-3)}.ops-channel-stats strong{display:block;font-size:24px;font-weight:700}
.ops-content-card{padding:18px 20px}.ops-content-card strong{display:block;font-size:19px;line-height:1.45;margin:8px 0 6px}
.ops-content-card p{font-size:13px;color:var(--b-ink-2);line-height:1.7;margin:0 0 12px}.ops-content-card>span{font-size:12px;color:var(--b-ink-3)}
.ops-channels{margin:0}.ops-ch{font-size:12px;font-weight:600;padding:3px 8px;border-radius:5px;background:#f3f4f6}
.ops-ch.youtube{color:#c4302b}.ops-ch.instagram{color:#a1307a}.ops-ch.blog{color:#1f8f3a}
.ops-progress{height:6px;border-radius:3px;background:#e9edf3;overflow:hidden;margin:4px 0 8px}.ops-progress i{display:block;height:100%;background:var(--b-blue)}
.ops-panel-link{display:block;padding:14px 20px;border-top:1px solid var(--b-line-soft);font-size:13px;color:var(--b-ink-2);text-decoration:none}
.ops-timeline{list-style:none;margin:0;padding:12px 20px 16px}.ops-timeline li{position:relative;padding:0 0 14px 18px;border-left:1px solid var(--b-line-soft);margin-left:4px}
.ops-timeline li:last-child{padding-bottom:0}.ops-timeline li::before{content:'';position:absolute;left:-4px;top:7px;width:7px;height:7px;border-radius:50%;background:var(--b-ink-3)}
.ops-timeline p{font-size:13px;line-height:1.6;margin:0}.ops-timeline span{font-size:12px;color:var(--b-ink-3)}
@media (max-width:900px){.ops-hero{flex-direction:column;align-items:flex-start}.ops-channel-stats{grid-template-columns:repeat(2,1fr);row-gap:10px}.ops-task{flex-wrap:wrap}.ops-task>div{flex-basis:calc(100% - 60px)}}

/* 승인 요청 이전 기록 */
.ops-history{margin-top:10px;font-size:13px}
.ops-history summary{cursor:pointer;color:var(--b-ink-2)}
.ops-history ol{margin:8px 0 0;padding-left:18px}
.ops-history li{margin-bottom:8px}
.ops-history li p{font-size:13px;margin:2px 0}